Shipping and returns policy

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Last updated April 06, 2025

Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.  

What are my shipping delivery options?

Shipping Fees

We offer shipping at the following rates:

Royal Mail 48 Tracked   2-3 business days

order value up to £25.00                                   £3.99 UK only
order value from £25.00 - £75.00                  £5.99 UK only


Royal Mail Tracked International    5-7 business days

order value up to £25.00                                   £8.99  EU and international
order value from £25.00 - £75.00                  £12.99 EU and internationaldelivery 

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers; this does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery and deliveries will be made within 30 days after the day we accept your order. 

International Deliveries

We offer worldwide shipping. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs and taxes. 

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. 

For EU and UK consumers; this does not affect your statutory rights. 

How can you contact us about this policy?

I f you have any further questions or comments, you may contact us 

          riikkadesign@gmail.com


Return policy

Thank you for your purchase. We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 28 days of the purchase date.  All returned items must be in new and unused condition. 

Return Process

To return an item, place the item securely in its original packaging and mail your return to the following address: 

Riikka Design
Attn: Returns
Pinion Farm
Cefn Y Coed
Montgomery
SY156LU
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

Exceptions

The following items cannot be returned or exchanged:

-commissioned items made to measure

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please note, if an item has clearly been used or worn, no refund will be issued. 

Questions

If you have any questions concerning our return policy, please contact us at

                   riikkadesign@gmail.com